Sales method (E-commerce)

Each purchase on www.store.mineralevivo.com is governed by the following general contract conditions.

The sale takes place following an order that must be sent via this site by filling in and sending the appropriate online order form (Electronic Cart).

All prices shown are inclusive of VAT.

By sending the order, the customer will automatically receive an order acceptance email (Order Summary E-mail or Order Summary). With the sending of the Order Summary email, the computer reception of the order will be confirmed and that it has undergone a data verification process.

The contract will be finalized when MineraleViVo will subsequently send an order acceptance e-mail (Order Confirmation) followed by an order dispatch email (Confirmation of Shipment).

Shipping methods

The shipment takes place in international territory (Europe and other continents), via PosteItaliane and Express Courier depending on the choice made by the customer at the time of payment.

The package is sent to the address specified by the customer when ordering.

Couriers usually deliver on working days between 9.00 and 18.00.

The courier responsible for delivery, if the first time has not found anyone at the address indicated, will try again for free on the same day or on the first working day following the return of the package, so there is usually a second step. However, the courier may ask the recipient customer via email to confirm the day on which to review. So please in this case to give timely orders to the courier in order to facilitate the return of the shipment.

It is therefore important to create the customer account on MineraleViVo with an easy and frequent consultation email address and a telephone number, possibly mobile, in order to be able to interact with the courier where necessary.

We will take care of communicating to the customer on the day of shipment and will also receive via e-mail from the courier useful information for tracking and electronic monitoring of the shipment.

If an incorrect or seriously incomplete address is indicated, such as to cause the courier, an impossibility of delivery, the costs of storage, logistics management and any return will be charged to the recipient.

Even in the event that the delivery of a shipment has been refused to the courier, the costs of sending, storage, logistic management and returns that the courier will invoice us for the management of the shipment that has passed and failed will be charged to the recipient.

Before closing the order, the customer can choose the shipping methods he deems most appropriate among those proposed by the automatic software, calculated on the basis of the total weight and speed of delivery.

Free shipping is offered for orders of a total amount exceeding 90 euros with delivery in Italian territory.

The conditions overexposed in the event of incorrect address or refused shipment remain unchanged.

For a limited number of areas such as Livigno, the Venice lagoon and smaller islands there is a surcharge for delivery by sea or for delivery in difficult conditions.

For shipments to non-Italian territory, the software when the order is closed automatically calculates the delivery costs based on the registered address. However, it will be our responsibility to communicate via email the total of the shipment for foreign countries which could undergo variations in particular countries as a result of sudden causes or exchange rates between currencies.

MineraleViVo undertakes to speed up order processing times as much as possible.

The proposed items are normally ready for delivery and shipping can also take place on the day of receipt of the order or within a maximum of 2-3 working days from order confirmation (in particular periods of the year close to holidays or closing times, it may a one-week timeframe occurs).

The customer is protected in every way for any problem that may arise up to the delivery of the package.

In the remote possibility that a non-intact parcel arrives, or damaged or with evident signs of tampering, this must be pointed out to the courier who delivers the parcel and sign the transport document by adding the words - with reserve -. This will allow you to protect yourself in the event of any type of anomaly found after opening the package (broken or missing pieces).

In this case we will have to report the incident to us. Once the necessary investigations have been carried out, we will compensate the damages suffered or send them a second time. Failure to sign "conditionally" will prevent reimbursement of damaged goods.

If, however, it happens that with Posta1 the item is not delivered after a minimum of 15 days, we will also refund the buyer or send it a second time.

Payment methods

It is possible to choose from the available payment conditions.

The customer can choose between the advance transfer, Paypal (the most used electronic payment system in the world that also accepts the main credit cards) and the cash on delivery service (i.e. paying the courier upon delivery of the goods in cash up to the sum of € 3,000.00).

Right of withdrawal

Pursuant to Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and any subsequent changes, if the goods have not been to your liking and want to exercise the right of withdrawal, even partial, just communicate it, within 14 days of receipt of the goods, by sending an explicit return request through the appropriate form or message.

In order to offer an additional service, the return time for purchases made on MineraleViVo is extended to 30 days.

Within the same term of thirty days, from the date of communication of the withdrawal, you must send back the products intact and in their original unopened packaging, with the original delivery note. The postmark is authentic.

The shipment of the products to the sender is at his expense and under his responsibility. MineraleViVo will refund the cost of the returned products quickly (14 days from receipt), using, if possible, the same payment methods used by the customer.

In the event that following an order received, the initial shipment is not accepted, therefore the package is rejected at the time of delivery by the courier, the shipping costs, the storage costs of the package at the courier deposit and the return shipping costs. The total will be calculated based on the invoice issued by the courier.

Products

The items offered for sale are natural products. For this reason, each object is practically unique and unrepeatable.

A summary image with various samples of the same article has been included in the detail sheet of each product, to give an idea of ​​the various possibilities and differences found between the pieces belonging to the same article. To get to the detail photo, simply click on the index photo and the enlarged image with the sample card will appear.

The sample sent will therefore not always be identical to the first sample photo, because obviously every time it will be different from the previous one. This means that it can also be slightly lower or higher as an aesthetic rendering compared to the photo.

Usually, however, the photo is less beautiful than the real sample, as it is practically impossible to render with a flat photograph the freshness, color and three-dimensionality of a crystal, a stone, etc.

The samples that appear in some categories are clearly unique pieces and the photographs refer precisely to the sample that will be sent, often photographed also from different angles.

The sample has its main characteristics specified in the short description which also reports its length in cm (size range).

In case of order of more samples of the same item, it will be ns. if possible, send samples that are quite different from each other (but all of them are of good quality as shown in the photos) as each stone is unique and it is much more interesting to have samples of the same thing that are different from each other rather than very homogeneous, therefore in cases where this selection is available will gladly offer this possibility.

Applicable law

All contracts concluded with MineraleViVo are considered completed in Italy and are subject to Italian law.

Privacy protection and Cooky Policy

MineraleViVo protects the confidentiality of personal data.

This page describes how the website www.store.mineralevivo.com is managed with reference to the processing of the personal data of the users who consult it. This is an information that is also made pursuant to art. 13 of Regulation (EU) no. 679/2016 (GDPR). The information is not valid for other websites that may be consulted through our links, for which MineraleViVo is in no way responsible.

The Data Controller of personal data processed following consultation of the site is, MineraleViVo having its registered office in Via delle terme sud, 25 - SANT'ALBINO 53045 (Italy).

The personal data provided by users who submit requests for products and services are used for the sole purpose of performing the requested service and are not disclosed to third parties unless the communication is imposed by legal obligations or is strictly necessary for the management and fulfillment of the orders received.

The computer systems and software procedures used to operate this website may acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message.

Apart from what is specified for navigation data, the user is free to provide personal data to request the products and services offered by MineraleViVo. Their absence can make it impossible to obtain the sale of the products.

We inform you that the user can exercise the rights covered by the GPDR Regulation by writing to info@mineralevivo.com, therefore he can therefore ask to have knowledge of the origin of the data as well as the logic and purposes of the processing; to obtain cancellation, updating, correction or, if interested, integration of the data; to oppose, for legitimate reasons, the treatment. The right to withdraw consent is guaranteed at any time without prejudice to the lawfulness of the treatment based on the consent given before the revocation.

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